How does Annelite compare to other apps?

Before they started using Annelite, our clients (ourselves included) managed their customer relationships using a combination of other software. This patchwork approach required endless copying and pasting between multiple apps, and constant switching back and forth between different windows to gather and reconcile customer data. Annelite eliminates all of this mindless busy-work so you can…

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What email management features are available in Annelite CRM?

Annelite’s shared email Inbox is packed with features to help your team streamline email management. For starters, you can use Annelite to send and receive email from any number of personal and company emails, such as you@yourcompany.com, sales@mycompany.com, support@anothercompany.com. All email sent and received by you and your team members is displayed on the Contact…

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How do I setup incoming email?

There are two ways by which you can receive your existing email in Annelite: Auto-forwarding IMAP and POP We provide examples for Gmail and Google Apps. Other services will have a similar setup, please consult their documentation for details. Here are some other links for email auto-forwarding: GoDaddy • Yahoo! • Apple • Outlook Auto-forwarding This…

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How do I set up email auto-forwarding, IMAP, POP and SMTP for my email provider?

Please consult your email service provider’s documentation for complete details on setting up forwarding or IMAP/POP access. (In Gmail, click the Settings gear icon at the top right and go to Forwarding and POP/IMAP.) There are three ways to get incoming email into Annelite. 1. Auto-forwarding (recommended incoming option) This is the easiest way of…

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What are Email Identities? Can I send email from multiple addresses?

To send outgoing email from Annelite, you will need to set up at least one email identity. Email Identities allow you to choose which address you want to use to send an email. For example, you can set up identities for both you@yourcompany.com and sales@someothercompany.com and you’ll have access to both addresses from within Annelite. You can set…

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How do I create a folder for personal email?

This is a two-step process: Go to Settings > Email folders and create a folder, for example, James Bond Go to Settings > Filters and create a filter that will move all incoming email into James Bond folder based on the recipient’s “To:” address.

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How can I improve email deliverability?

Email deliverability is a complex multidimensional subject. There are literally hundreds of factors that you need to consider in order to improve your email delivery rates. The good news is that most of these factors are under your direct control. First, it is absolutely essential that you have valid SPF and DomainKeys records for your…

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Can I add my own email folders?

Sure you can. But in most cases, you don’t need to, or at least not nearly as many. In most email clients, folders are just about the only way to get organized. Annelite, on the other hand, offers your entire team a nice array of innovative email management features to get organized and share workload.…

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What are the features of system message folders?

Inbox is where all incoming mail is placed, unless Filters move messages to a custom folder, archive, or delete it on arrival. Outbox is where unsent messages are placed while they are queued for delivery. After the messages physically leave the system, they can be found in Sent folder. Draft contains messages saved as draft.…

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Can I use Annelite with my existing email client?

Annelite is designed to handle all of your incoming and outgoing email exclusively. If you must, however, you can mix and match it with any number of other email services, clients and devices. As always, we give you the tools and get out of the way. Annelite plays well with… Any mobile device: iPhone, Blackberry,…

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What is Email Dropbox?

The Email Dropbox feature lets you use any desktop, mobile or web email client with Annelite. Simply BCC any email to your you@annelite.net address, and it will automatically be placed in Sent folder and filed against the appropriate contact. (Imagine never again copying and pasting any special “dropbox” email addresses.) To start using dropbox, you…

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