You can cancel your account at any time by going to Account Dashboard and clicking Cancel. For your own protection, we can not accept cancellation requests via email.
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We can not provide refunds. All accounts come with a risk-free 14-day trial, no credit card required, so you can try before you decide to buy. You can cancel your account at any time before your next billing date, and your credit card will not be charged again, but you are responsible for the charges…
While we don’t have specific discounts for nonprofits or educational organizations, we do offer two months of free service when you sign up for 12 months or more. Contact us for details.
We accept payment by check, bank wire transfer or PayPal for subscriptions of 12 months or more. You will also get two months of free service. Contact us for details.
Our development is driven by your ideas and feedback. We created a special forum where you can submit new ideas and vote for the existing ideas suggested by us or other users. Ideas that get the most votes float to the top. http://annelite.uservoice.com/forums/12387annelitefeatureideas