Import email archives from POP or IMAP
You can import past email archives stored in a POP or IMAP server in no time. And if you import your contact database first, each email will be automatically assigned to the appropriate records.
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I get an error when trying to add SMTP, IMAP or POP email account, what should I do?
This happens when your server returns an error. More often than not it has to do with an authorization issue or permissions. Each server returns its own errors. [screenshot with error] If you contact support for help, the following information is required: The actual error message – copy & paste or attach the screenshot Login…
How to set up an Email Autoresponder
An email autoresponder or drip campaign is a great way to keep people interested in your company. Autoresponder campaigns allow you to send a series of automatic follow up emails to any Contact Group. These email templates are delivered in sequence which starts at the moment a contact is added to a group. The sequence…
How to set up a filter
Here are the instructions on how to set up and use filters in Annelite. Click the Settings icon and choose Filters. In the Filter Name field give it a name so you’ll remember it. If an email is already assigned to a contact, choose Yes in the Contact link dropdown. The Folder dropdown is an…
How is Annelite different from other email, contact and calendar apps? What is the One-Click Zone?
Any email, CRM, contact management and calendar app that you may have come across in the past is linear (or flat, if you like database terminology). It means that each part is separate and independent from another. Google is a fine example of linear structure. They have email, contacts, calendar and files. However each part…
How does the risk-free 14-day trial work?
During the risk-free 14-day trial period, you get to try the system before you decide to become a paying customer. Trial accounts get the same set of features and excellent support that Annelite is famous for. We will ask you to provide credit card information only if you decide to continue the service after the…
How does the “Do not mass-email” contact setting work?
If you check the Do Not Mass-Email box on the edit contact screen, the contact will be excluded from future mass emails, including autoresponder campaigns and newsletters. You can still send manual one-on-one emails.
How does Annelite handle bounced or undeliverable emails?
The Bounced feature automatically associates the messages returned as undeliverable with the appropriate contacts. This feature is useful when you send out large volume of email newsletters and autoresponders, because it is often hard to tell who were the original recipients of the bounced emails. The Bounced module can be enabled in Settings > Department.…
How does Annelite compare to other apps?
Before they started using Annelite, our clients (ourselves included) managed their customer relationships using a combination of other software. This patchwork approach required endless copying and pasting between multiple apps, and constant switching back and forth between different windows to gather and reconcile customer data. Annelite eliminates all of this mindless busy-work so you can…