Scheduled Annelite maintenance will be performed in Annelite’s datacenter. This maintenance is necessary to patch the MDS (ZombieLoad) CPU vulnerability and can’t be postponed, skipped, or rescheduled. Annelite will experience some downtime during the maintenance activities. Please note: – The maintenance windows cannot be altered, postponed, or rescheduled. – A two-hour window is allocated, however,…
Here are the instructions on how to set up and use filters in Annelite. Click the Settings icon and choose Filters. In the Filter Name field give it a name so you’ll remember it. If an email is already assigned to a contact, choose Yes in the Contact link dropdown. The Folder dropdown is an…
We reserve past account names for up to six months then put them on an inactive list. If you would like to reuse your old account name, sign up for a new account with a different account name. You will be able to use your previous email address to signup. Then drop us an email…
Most all issues that you encounter with your Annelite account can be solved by force-refreshing the page, clearing the browser cache or updating the browser to its latest version. Note: We recommend that you use Firefox, Chrome or Safari for the smoothest Annelite experience. Force refresh It will cause your browser to make sure it…
To transfer contacts between departments, export them as a CSV file, and import it into the target department.
A Department is a standalone database with its own email, contacts, calendar, users and settings. When you create a department, you select its @annelite.net address which is then used to receive email. Admins have access to all departments, and can set permissions for Users to access some departments and not the others. As a rule…
A user is a person who accesses your Annelite account. Users have their own username and password, preferences, settings and permissions. Every person who needs to access your Annelite account must have own user account. Multiple persons are not permitted to share the same user login.
Admin is a user with additional permissions. Admins can add, edit, delete and assign users to Departments. Inside a department, admins choose which email identities users are allowed to use when sending messages. Unlike users, admins have access to the Account Dashboard and billing information.
Account Owner is the only person who has access to billing information. Only account owners can cancel the account, or delegate account ownership to another user. The person who originally creates the Annelite account automatically becomes the account owner.
All information in Annelite is user-independent. If you delete a user, all messages, contacts, activities and files will remain intact.
During the risk-free 14-day trial period, you get to try the system before you decide to become a paying customer. Trial accounts get the same set of features and excellent support that Annelite is famous for. We will ask you to provide credit card information only if you decide to continue the service after the…
No, never. All Annelite plans are month-to-month. You can cancel your account at any time, and your credit card will not be charged again, however we cannot refund payments you made prior to cancellation.
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